Before the curtain rises
Plan your
night.
Everything you need to know before stepping behind the black door.
What you need to know
The useful
details.
Timing
Shows start at 8:30pm (most of the time—double check your ticket). Please be in the theatre no later than 15 minutes before the show.
Seating
Our seating is unreserved. We create a unique seating arrangement every night depending on the bookings and it is a complex process. The size of groups, for example, affects where we can place you. It’s like a puzzle, but be assured we always do our very best for you. We will never split up a group that has booked together.
Diners
If you have booked a SHOW & DINNER RESERVATION TICKET, a table will automatically be booked for you at the Brass Bell Theatre Restaurant before the show. This section of the Brass Bell is elevated and dedicated to theatre guests only, in order to ensure our guests are served in good time to be seated in the theatre before the show starts.
This ticket is a reservation for dinner; the dinner cost is not included and payment for the meal is billed on the night. We recommend arriving from 5:30pm and no later than 6:30pm. Orders should be in by 6:30pm.
Diners must pop into the theatre before eating to check in and select their seats from the allocations available. No WhatsApp seating reservations.
Non-diners
Non-diners with a SHOW ONLY TICKET may select their seats from the available allocations from 7pm on a first-come, first-served basis. If you would like to add a dinner reservation at the Brass Bell, let us know so we can amend your booking.
Groups
If your booking is joining another booking and you would like to be seated together, please let us know on the morning of the show so we can link the bookings. Without notice, we cannot guarantee that separate bookings will be seated together.
Drinks
There is a fully stocked bar inside the theatre serving drinks before and after the show. You may bring your own wine; corkage is R50 per bottle.
Location
We are located inside the Brass Bell. From Main Road, walk through the subway between the train station and Sirocco. Turn left towards the main Brass Bell restaurant and you will find us on the right—the black door, practically in the ocean.
Parking
The best parking lot is opposite the Wetsuit Warehouse. Alex is the car guard, and if you cannot find parking he can valet park your car.
Contacting us
We are available on WhatsApp almost all of the time. It is not a phone line, so please do not call. Leave us a message or voice note and we will respond as soon as possible: 066 205 5063.
Loadshedding
We are not affected by load shedding. Our inverter runs the show fully even when Eskom is out of action.
Tickets & refunds
Tickets can be moved to a different date, or refunded less the Quicket fee, until 48 hours before the show. This must be handled through Quicket. Email support@quicket.co.za.
Vouchers
Contact Nicki on our WhatsApp line to buy a voucher.
Age restriction
We consider the theatre an adult playground. No young children or babies are allowed; please treat it as a no-under-18s establishment.
Dress code
Wear what makes you comfortable. Some shows may have a specific dress code to match their theme.
Lost property
We often collect lost property. Send us a WhatsApp message if you have left something and we will try to locate it.
Newsletter
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Questions before the show?
We’re on WhatsApp.
Send a message or voice note and we’ll get back to you.


